Business to Consumer Terms & Conditions of Sale
Standard Terms And Conditions For Sale Of Goods
3. PRODUCT INFORMATION
4. PRICE AND PAYMENT
5. DELIVERY SERVICE
6. ORDER COLLECTION
7. CANCELLATION AND RETURNS
10. LIMITATION OF LIABILITY
11. FORCE MAJEURE
13. INTELLECTUAL PROPERTY AND RIGHT TO USE IT
14. WEBSITE USE AND LINKS
15. GOVERNING LAW AND JURISDICTION
In this document the following words shall have the following meanings:
1.1 “Buyer” means the person who buys Goods from the Seller;
1.2 “Consumers” shall mean persons who buy Goods from the Seller;
1.3 “Goods” means the articles that the Buyer agrees to buy from the Seller;
1.4 “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
1.4 “Seller” means Bilki 1991, Blvd Rakovski 8, Haskovo, BG 6300. bilki1991a @ gmail com. +359 889908803
1.5 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
2.3 Acceptance of sales order confirmation or pro forma invoice of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 These Terms and Conditions are available on request by email from the Seller or can be viewed online at topbilki.com and all relevant subdomains and extensions. The Seller reserves the right to amend the Terms and Conditions from time to time.
2.5 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
3 PRODUCT INFORMATION
3.1 Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.
3.2 The terms of product finish when applied to any furniture supplied by the Seller may denote colour or finish only and shall not be interpreted to mean that the article concerned is constructed exclusively in that timber or material.
3.3 The Seller reserves the right to alter prices or withdraw and modify products from time to time. Products illustrated in all of the Seller’s literature and websites are done so as accurately as modern reproduction methods will allow. It is the responsibility of the buyer to check the desired colour match before purchasing, using colour samples which can be supplied free of charge on request. It is also the responsibility of the buyer to check the suitability of the product size before purchasing.
4 PRICE AND PAYMENT
4.1 The price of the Goods shall be that stipulated in the Seller’s current List Price/on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The price is in EUR, RON, PLN, HUF, CZK, BGN as labeled, inclusive of VAT. All goods are sold ex-works and carriage shall be paid for by the Buyer, unless posted otherwise.
4.2 Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods.
5 DELIVERY SERVICE
5.10 Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer within the timescale specified by the Seller.
5.11 Standard delivery is conducted using a third party courier, third party pallet carrier, or Seller’s own van. Delivery times vary according to each mode of transportation as detailed below:
Parcel (third party courier) upto 21 days
Truck (third party pallet carrier or Seller’s own van) upto 35 days
The mode of transportation is determined by the size of the Goods, and is confirmed on order.
5.12 The delivery address specified by the Buyer must be safely accessible by truck between the hours of 09.00 to 17.00 Monday to Friday. It is the responsibility of the buyer to track and receive the Goods.
5.13 The delivery service is completed by one person (the driver/courier) upto the vehicle tailgate. It is the responsibility of the buyer to ensure vehicle access including suitable parking and the handling of the Goods beyond the vehicle tailgate.
NB. Should the Buyer require additional delivery services which are not covered by the standard delivery terms such as date specific, on site product placement, product assembly and packaging removal either or both of the following two options must be selected by the Buyer during order review/checkout:
‘Express Delivery’ – for day specific delivery requirements
‘Installation Service’ – for orders which need to be delivered beyond the vehicle tailgate
A sales representative from the Seller or Courier will contact the Buyer to discuss additional delivery services required are priced on application and upon acceptance from the Buyer such charges will be added to standard delivery charge.
5.14 The delivery period specified by the Seller is an estimate only and shall not be of the essence of the contract. All deliveries conducted by the truck method will be booked in advance by telephone and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery
5.15 The Seller shall use its reasonable endeavours to meet any stated delivery period or booked delivery date. In any event, time of delivery period or delivery booking shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery period or date.
5.16 If the Seller is unable to commence delivery of the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be effected and the Buyer shall be liable for any expense associated with such storage.
5.17 If the Seller is unable to complete delivery whilst the Goods are in transit for reasons beyond its control, then the Buyer shall be liable for any wasted delivery expenses incurred by the Seller.
5.18 In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.
5.19 Some Goods may not be in stock at the time the order is placed. In the event that such Goods are ordered by the Buyer payment for such orders will not be immediately collected. The Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order.
5.20 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
6 ORDER COLLECTION
6.1 Orders can be collected by the Buyer between the hours of 09.00 to 17.00 Monday to Friday (excluding Bank Holidays) from the office of the courier or postal service, when goods are not delivered, up to the maximum allowed storage time.
6.2 The Buyer must notify the Seller or Courier 48 hours before collection.
6.3 It is the responsibility of the Buyer to arrange receipt or collect the Goods as well as to provide the appropriate vehicle to conduct the collection. If the Buyer is unable to complete the collection of the Goods on the date agreed, then the Seller shall be entitled to place the Goods in storage until such times as collection or delivery may be effected and the Buyer shall be liable for any expense associated with such storage.
6.4 Title and risk in the Goods shall pass to the Buyer when the Goods are entrusted to it or set aside for its collection, whichever happens first
7 CANCELLATION AND RETURNS
7.1 During delivery the Buyer shall inspect the packaging for visible signs of transit damage before signing any delivery receipt document. In the event of visible signs of transit damage, the Buyer must clearly sign the goods received as ‘damaged’ on the delivery receipt document before signing. The Buyer shall then notify the Seller within 24 hours.
7.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 24 hours of delivery if the Goods are transit damaged. Goods that are defective or do not comply with any part of the Contract, must be reported to the Seller within 7 days of delivery.
7.3 Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect the faulty Goods and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable).
7.4 Goods to be returned must be fully re-packaged and sealed in the original packaging format clearly showing the order number obtained from the Seller.
7.5 For self-assembly goods, it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.
7.6 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
7.7 Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods excluding delivery charges, if any, and excluding return delivery charges.
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
In addition to the Buyer’s statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of 12 months from the date of delivery.
10 LIMITATION OF LIABILITY
8.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however the Seller shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.
8.2 The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
11 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
13 INTELLECTUAL PROPERTY AND RIGHT TO USE IT
The Buyer acknowledges and agrees that all copyright, trademarks and all other intellectual property rights in all the Seller’s literature and websites shall remain at all times vested in the Seller. The Buyer is permitted to use this material only as expressly authorised by the Seller.
The Buyer acknowledges and agrees that the material and content contained within the website is made available for personal non-commercial use only and the Buyer may (if necessary to make a purchase on the website) download such material and content.
Any other use of the material and content of the website is strictly prohibited. The Buyer agrees not to (and agrees not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
14 WEBSITE USE AND LINKS
14.1 Access to and use of the Sellers websites are subject to these Terms and Conditions. The Buyer agrees that use of these website services is entirely at the risk of the Buyer.
14.2 By using the Sellers websites the Buyer agrees not to attempt to undermine the website’s functionality and integrity
14.3 The Sellers websites may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and the Buyer acknowledges and agrees that the Seller is not responsible for the content or availability of any such sites.
15 GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.